Privacy Policy

sznlabs operates https://sznlabs.com (hereafter referred to as "Site"), our software products, e-commerce stores and mobile applications (hereafter referred to as "Software"). This page informs you of our policies regarding the collection, use, and disclosure of Personal Information we receive from users of our Site and Software, as well as clients of our consulting services.

We take your privacy seriously and are committed to protecting your data while delivering effective growth solutions for your business. This policy explains what information we collect, how we use it, and what control you have over your data.

While using our Site, Software, or consulting services, we may collect several different types of information:

• Personal Information: Name, email address, phone number, billing information, and company details needed to provide our services.
• Business Data: Marketing metrics, conversion data, sales figures, and other business performance information you share during consulting engagements.
• Usage Data: Information about how you use our Software, including features accessed, time spent, and actions taken.
• Technical Data: IP address, browser type, device information, and other technical identifiers when you visit our Site or use our Software.

We use the collected data for various purposes:

• To provide, maintain, and improve our Software and consulting services
• To process payments and fulfill contractual obligations
• To send service notifications and updates about our products
• To provide customer support and respond to inquiries
• To generate anonymized, aggregate insights to improve our offerings
• To send marketing communications (with your consent)
• To comply with legal obligations

For consulting clients, we analyze the business data you provide to develop customized growth strategies and automation solutions specific to your needs. This analysis is essential to delivering our services effectively.

The security of your information is important to us. We implement appropriate security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information and business data.

We store your data on secure servers protected by firewalls and encryption. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

For consulting clients, we maintain confidentiality agreements and secure access protocols for all client business data. Your sensitive business information is accessible only to team members directly involved in your project.

Our Software products collect data that is inputted by users and data that is generated by our analytics and automation technology. This data is utilized to:

• Deliver the core functionality of our Software
• Generate insights and reports for your business
• Improve our algorithms and automation capabilities
• Identify potential improvements to our products

By using our Software, you agree to the collection and processing of this data in accordance with this policy. We do not use your data to train generalized AI models that would be used with other clients or companies.

We retain your personal information and business data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required for legal, tax, accounting, or other legitimate business purposes.

For consulting clients, we maintain project data for a period of 2 years after the conclusion of our engagement to allow for follow-up services and comparative analysis, unless otherwise specified in your service agreement.

You may request deletion of your data at any time by contacting our privacy team, subject to our legal and contractual obligations.

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access your personal information
• The right to correct inaccurate or incomplete information
• The right to delete your personal information
• The right to restrict or object to processing
• The right to data portability
• The right to withdraw consent

To exercise these rights, please contact us at legal@sznlabs.com. We will respond to your request in accordance with applicable data protection laws.

This Privacy Policy is effective as of October 1, 2024 and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page. We will notify clients of any material changes to this policy through email or in-app notifications.

Your continued use of our services after we post any modifications to the Privacy Policy will constitute your acknowledgment of the modifications and your consent to abide by the modified policy.

If you have any questions about this Privacy Policy or our data practices, please contact our Privacy Team at legal@sznlabs.com.